FAQS
Find answers to our most frequently asked questions.
Find answers for our product
Product & Usage
What is HairElan Hair Shadow Powder?
HairElan Hair Shadow Powder is a lightweight, easy-to-apply hair powder that covers thinning areas, blends gray roots, and creates the look of fuller, natural hair.
How do I use the Hair Shadow Powder?
Simply dab the applicator onto your hairline, roots, or thinning spots. Blend gently for a natural finish, it takes less than a minute.
Is the powder waterproof or sweatproof?
Yes! Our formula is designed to resist sweat, light rain, and daily activity while still being easy to wash out with shampoo.
Will it work for all hair types and colors?
HairElan is formulated to blend seamlessly with most hair colors and textures. Choose the shade closest to your natural color for the best results.
Find answers about orders
Orders & Prelaunch
What is the HairElan Crown Kit Giveaway?
The first 5 queens to sign up for the waitlist will receive our Hair Shadow Powder + Free Scalp Massager kit.
When will HairElan be available?
We’re currently in our prelaunch phase. Join the waitlist today to be the first to know when orders open plus get a free scalp massager with your first purchase.
How do I join the waitlist?
Simply enter your email on the homepage or in the pop-up form. You’ll be notified as soon as the product is ready.
Find answers about shipping
Shipping & Returns
Do you offer international shipping?
Yes, HairElan will be available for international shipping. Rates and delivery times will be displayed at checkout.
What is your return policy?
If you’re not fully satisfied, we offer hassle-free returns within 30 days of receiving your order. Conditions apply — see our Returns & Refunds page for details.
How long will shipping take?
Once launched, standard shipping takes 5–7 business days within the country and 7–14 days for international orders.
Find answers about ingredients
Safety & Ingredients
Is HairElan safe for daily use?
Absolutely. Our powder is dermatologically tested, non-toxic, and safe for everyday application.
Will it damage my scalp or natural hair?
No — Hair Powder is lightweight, gentle, and washes off easily with shampoo, leaving no residue behind.
Still have questions?
Contact us anytime via our Contact Us or email us at hello@hairelan.com.